Delete your RideAhead account

Option 1: Delete it from the app

1. Open the RideAhead app and log in.
2. Go to the Profile tab and tap "Delete account" (below "Log out").
3. Confirm with your password (not needed if you signed up with Google), check "I understand this can't be undone", and tap "Delete my account".

Option 2: Request it here

If you no longer have the app installed, fill out this form. Our support team will contact you at the email you provide to confirm it's your account before deleting it. You can also write to [email protected].

What we delete

• Your personal information: name, email, phone number, profile photo, password, and your Google sign-in link.
• Your saved payment cards (they are also removed from our payment processor, Stripe).
• Your saved places, favorite drivers, notifications, and push notification tokens.

What we keep, and why

• Your past trips and payment records, anonymized so they are no longer linked to your identity. We keep them for accounting, tax, and legal obligations, for as long as those obligations require.
• Reviews and ratings you left for drivers stay as part of each driver's rating, without your name.

Before you delete

• You can't delete your account while you have a ride in progress. Finish or cancel it first.
• Any remaining Ride$ balance is not refunded automatically. Contact [email protected] before deleting your account if you have a balance.
• Deleting your account can't be undone.